Terms of Service

Last updated 20 September 2026

These terms govern your use of bulb, the software we provide for running an education business. You accept them when you open an account. If you are accepting for a business, you confirm you are able to bind it.

1. Who these terms are between

bulb, Business Registration 41624592, of Hong Kong ("bulb", "we", "us"), and the business that opens the account ("you"). Your families and your staff are not parties to these terms. Their relationship is with you.

2. What we provide

Software for taking and managing bookings, holding registers and attendance, taking payment, keeping records about your families and your staff, and communicating with families. What is included depends on the plan you are on and on anything we have agreed with you in writing.

3. Your account

You are responsible for what happens under your account, including what your staff do with the access you give them. Keep credentials secure, and tell us promptly if you think an account has been reached by someone who should not have it. Give us accurate information and keep it current.

4. Your data, and your families' data

The data you hold about your families is yours. You decide what to collect, why, and for how long. You are the data user under the Personal Data (Privacy) Ordinance, and you are responsible for collecting it lawfully, for giving your families the notice the Ordinance requires at the point you collect it, and for answering their requests. We will give you the tools to answer them and help where you need it.

We are your data processor. We process that data only to provide the service and on your instructions, keep it confidential, take appropriate measures to protect it, and tell you promptly if it is compromised. We use other suppliers to help us run the service and we remain responsible to you for what they do with it. We do not use your families' data for our own purposes, and we do not sell or share it, except where the law requires it.

Your data stays available to you while your account is open. When it closes, we return or delete it on your instruction, subject to the periods set out in our Privacy Policy, which forms part of these terms.

5. Money your families pay you

Payments from your families settle to your own bank or payment account. We are not a party to the sale and we do not hold your money. Card and wallet payments are handled by our payment providers under their own terms, which you accept when you connect an account with them, and their fees are theirs.

Your prices, cancellation windows, refunds, credits and discounts are yours to set and yours to honour. We give you the tools. The commercial relationship with the family is yours, and so is responsibility for the classes you deliver.

6. What you pay us

Fees are as agreed with you in writing. Unless we have said otherwise they are payable in advance and are exclusive of any tax. If a payment is more than 30 days late we may suspend your account after telling you, and we will restore it once the account is settled.

7. Beta

bulb is in beta. Features may change, be added or be withdrawn while we build it with the educators piloting it. Whatever pricing or free period we have agreed with you for the pilot is what applies to you. We will give you reasonable notice before a change that materially affects how you use the software.

8. What you may not do

Do not use bulb to break the law, to hold data you have no right to hold, or to send families messages they have not agreed to receive. Do not try to reach another provider's data, interfere with the service, or copy, resell or reverse engineer the software.

9. Availability

We work to keep bulb available, but we do not promise uninterrupted service. We may take it down for maintenance, and will avoid your peak times where we can. Where we have agreed a service level with you in writing, that applies.

10. Who owns what

We own the software and everything in it. Your data stays yours. You may use the software for your own business for as long as your account is open. If you tell us how to improve it, we may act on that freely.

11. Confidentiality

Each of us will keep the other's non-public information confidential, and use it only to perform this agreement.

12. Liability

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

Beyond that, neither of us is liable to the other for indirect or consequential loss, or for lost profit, revenue, goodwill or anticipated savings. Our total liability to you across any twelve-month period is limited to the fees you paid us in that period.

We provide the software as it is, and to the extent the law allows we exclude implied warranties.

If a claim is brought against us because of data you hold, classes you deliver, or the way you have used bulb, you will cover our reasonable costs of dealing with it.

13. Ending it

You may close your account at any time. We may end this agreement if you break these terms materially and have not put it right within 30 days of being asked, or straight away if we are legally required to. We may also end it on 60 days' notice.

Export your data before it ends. Afterwards we return or delete it as set out in section 4.

14. Changes to these terms

We may change these terms. We will post the change on this page, and tell you at least 30 days before a material change takes effect. Using bulb after that means you accept it.

15. General

These terms, with the Privacy Policy and anything we have agreed with you in writing, are the whole agreement between us. If part of them is found to be unenforceable, the rest still stands. Not enforcing something once does not waive it. You may not transfer this agreement without our consent; we may transfer it to a company that takes over our business. Neither of us is liable for a failure caused by something genuinely outside our control.

Hong Kong law governs these terms, and the courts of Hong Kong have exclusive jurisdiction.

16. Contact

bulb, Level 23, One Island East, 18 Westlands Road, Quarry Bay, Hong Kong. hello@bulb-hk.com. Business Registration 41624592.